* We work with Canada Post, UPS, and FedEx to deliver orders.

* Shipping Timelines: All timelines provided are estimates and may vary due to external factors such as carrier delays or weather conditions.

-Orders within British Columbia: Estimated delivery within 3-5 business days.

-Orders outside British Columbia: Estimated delivery within 5–14 business days.

* Orders are typically processed and shipped from our warehouse within 3 business days, excluding public holidays.

* You will receive a tracking number once your order is shipped. If there are delays or issues, we encourage you to contact the delivery carrier directly, as they are best equipped to assist with tracking and delivery concerns.

* If you make a mistake with your order (e.g., incorrect address or items), please email us immediately via our contact page. If you have a login for our website, please ensure your info is up-to-date and complete.
* We’ll do our best to accommodate changes; however, if your order has already been processed or shipped, modifications may not be possible.
* For subscription orders, we send an email confirmation before shipping. Please ensure all information is correct at this time.

* Coffee Orders: We cannot accept returns on coffee purchases. If you experience an issue with your coffee (e.g., wrong product sent), please contact us within 14 days of receiving your order. We’ll work with you to find a resolution.
* Non-Coffee Products: Merchandise and equipment can be returned if unopened and in sellable condition. Please contact us within 14 days of receiving your order to initiate a return.
* Customers are responsible for return shipping costs unless the error was ours. Refunds will be processed once the returned item is received and inspected.